Privacy Policy mb8i — Our Commitment to Users' Personal Data

Mb8i ("we", "the platform") takes our responsibility to protect every user's privacy seriously. This Privacy Policy explains in detail the types of personal information we collect, the purposes of collection, how we store and protect it, and the rights you hold regarding your personal data.

This policy applies to all users of the mb8i platform — including those accessing via the official website, iOS and Android mobile apps, and any other official channels operated by mb8i. This policy is to be read together with Terms and Conditions us and constitute the entire agreement between you and mb8i regarding the use of the platform.

If you have any questions after reading this document, mb8i's customer support team is available 24 hours a day, seven days a week, ready to assist you via live chat on the platform.

Mb8i collects your personal information through several means — directly when you register and use the platform, and automatically via tracking technologies as you browse our site. Below is a summary of the data categories we collect:

We only collect data that is strictly necessary for the stated purposes. mb8i does not collect sensitive data such as health information, religious beliefs, or users' political views.

Mb8i uses collected personal data solely for lawful and transparent purposes. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and maintaining your user account, including the identity verification (KYC) process required before your first withdrawal is processed.
• Transaction processing: Ensuring your deposits and fund withdrawals are processed securely, accurately, and within the stipulated timeframe.
• Platform security: Detecting and preventing fraudulent activity, money laundering, multi-account usage, and any other security threats to the platform and other users.
• Legal compliance: Meet reporting and compliance requirements mandated by relevant authorities, including AML (anti-money laundering) obligations.
• Service improvement: Analyzing platform usage patterns in aggregate to improve user experience, platform performance, and the range of games offered.
• Marketing communications: Sending promotional information, bonus offers, and the latest updates — but only to users who have given consent to receive such communications. You may withdraw this consent at any time.
• Customer support: Resolving inquiries, complaints, and technical support requests more effectively using the history of your interactions with the platform.

Mb8i never uses your personal data for purposes beyond those stated above without first obtaining your renewed consent.

Mb8i continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration, or destruction.

• Encryption in transit: All data transmitted between your browser or app and mb8i's servers is protected using 256-bit TLS/SSL protocols — the same security standard used by major banking institutions.
• Stored data encryption: Sensitive information such as passwords and financial details is stored in encrypted form using one-way hashing algorithms that cannot be decrypted.
• Access control: Only authorised mb8i staff who require access to carry out their duties are permitted to access user data. All access is logged and continuously monitored.
• 24/7 Monitoring: Our intrusion detection and anomaly monitoring systems operate around the clock to detect and respond to any security threats in real time.
• Retention period: Your personal data is retained for as long as necessary to fulfil the purpose of collection or as required by applicable law — typically no longer than seven years after account closure.

Mb8i does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, in certain limited situations, mb8i may share your data with the following parties:

• Payment providers: Minimum transaction information necessary to share with payment processors (FPX, e-wallets) to enable deposits and withdrawals to be processed securely.
• KYC service providers: Identity verification details are shared with certified verification partners to ensure the KYC process is carried out in accordance with industry standards.
• Game providers: Basic account information required to run game sessions through third-party game provider platforms integrated with mb8i.
• Legal authorities: mb8i will disclose user data to government authorities or law enforcement when required by a valid court order or applicable law.
• Professional advisors: Lawyers, accountants, and auditors bound by professional confidentiality obligations, to the extent necessary for mb8i's business operations.

All third parties receiving data from mb8i are required to protect that information in accordance with security and privacy standards equivalent to or stricter than those applied by mb8i itself.

Mb8i uses cookies and similar tracking technologies to enhance the user experience, analyze platform usage, and ensure critical functions operate correctly.

• Essential cookies: Required for core platform functions such as maintaining login sessions, processing transactions, and ensuring security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting anonymous statistical information about how users use the platform — most frequently visited pages, time spent, and navigation patterns — to help us improve our services.
• Functional cookies: Remembering your personal preferences and settings, such as preferred language and set game limits, so you don't need to reconfigure them every time you log in.
• Marketing cookies: Used to display ads and promotional offers more relevant to your interests. This type of cookie is only activated with your consent.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain parts of the platform.

Mb8i respects users' rights regarding their personal data. You have the right to:

The mb8i platform is exclusively for adult users aged 18 and above. mb8i never intentionally collect, store, or process any personal data from individuals under the age of 18.

If we find that personal data of a minor has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that data and close the account in question.

The mb8i platform may contain links to third-party websites or services in certain contexts. Please note that mb8i's Privacy Policy does not cover the privacy practices of those sites or services.

Mb8i is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage users to read the privacy policy of each site or service they use independently outside the mb8i platform.

Third-party game providers integrated with the mb8i platform are subject to data sharing agreements that require them to comply with data protection standards equivalent to those of mb8i.

Mb8i reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. All amendments take effect immediately upon publication on this page.

For material amendments that significantly affect user privacy rights, mb8i will notify registered users via in-platform notifications or email at least 14 days before the changes take effect, giving you sufficient time to review them.

Continued use of the mb8i platform after any amendments are published constitutes acceptance of the revised policy. If you disagree with the changes, you have the right to close your account by contacting customer support.

If you have any questions, concerns, or requests regarding this Privacy Policy or how mb8i handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: The fastest channel — available 24/7 directly within the mb8i platform
• Email: [email protected] (displayed as text only)
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and account security

We are committed to responding to all privacy-related enquiries within 5 business days of receipt. For more complex requests such as data access or deletion, the response time is within 30 business days.